Our Story
Acute Heating & Cooling is a full-service HVAC company dedicated to providing our customers with exceptional service. Whether it’s steaming hot outside or icy cold, our quality products and services let you enjoy a comfortable indoor environment.
Humble Beginnings
Meet Thomas and Octavia Edwards! This dynamic husband-and-wife duo work hard to balance business and family life while raising four bold and beautiful daughters. They truly have a testimony of how hard work and determination can bring success to a business endeavor. With humble beginnings, Thomas—a licensed HVAC mechanical contractor—started Acute Heating & Cooling as a one-man operation. By setting high standards for quality and customer service, while maintaining an upright character, integrity, and technical expertise, he earned the title of “Honest Thomas,” gaining a sterling reputation. But don’t be mistaken! Octavia may not install your air conditioning unit, but her contributions to the company have been vital to its success. Octavia, also an entrepreneur, keeps things running smoothly behind the scenes. Her excellent business management skills, combined with Thomas’s knowledge and skill, make them a true power couple!
5-STAR REVIEWS FROM REAL CUSTOMERS
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"Highly recommend them."The team at Acute Heating & Cooling are polite, professional and responsive to the needs of their customers. It is a pleasure to know that they are available for our HVAC needs. Highly recommend them.- Mary C.
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"I have been using Acute for a few years now and always very impressed by their quality of work"I have been using Acute for a few years now and always very impressed by their quality of work. I get tune ups 2x a year and they are always there if my system ever needs repair. I would recommend!- Emily B.
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"Finally a company with ethics."
We have tried 4 different Hvac companies, but Acute is by far the BEST out there. On time, professional, pleasant and very efficient. Keep up the great work. Finally a company with ethics.
- Denese B. -
"They have superb customer service and excellent work ethic."I have been using Acute AC for several years and I have never been disappointed. They have superb customer service and excellent work ethic. I highly recommend them. Matt D. serviced my units this Spring and he was excellent. Very thorough.- Bonnie M.
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"Couldn’t ask for more. Super positive experience!"
Great communication for setting appointments. Matt, the tech that came to my house, was efficient, friendly, detailed and thorough. Couldn’t ask for more. Super positive experience!
- R. F. -
"Very fair pricing and I would highly recommend!!!"
Honest Thomas was absolutely amazing!!! So professional and caring around the whole process. Thoroughly explaining what to expect and clearly communicating the options while keeping our house clean. Very fair pricing and I would highly recommend!!!
- Patrick C.
FINDING THE RIGHT HVAC CONTRACTOR
Choosing the right contractor for your heating and cooling system can be a crucial decision. To ensure you make an informed choice, here are some important factors to consider:
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CUSTOMER REVIEWS
Taking note of customer feedback is essential. One or two negative reviews may not be cause for concern, as every company can have occasional hiccups. Consistent patterns of poor reviews might indicate underlying issues.
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STRONG GUARANTEESA reliable contractor will always stand behind their work with a solid warranty. This guarantee demonstrates their commitment to providing quality services and customer satisfaction.
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COMMUNICATIONOpt for a contractor who values clear communication and transparency. A reliable contractor will be upfront about the scope of work, project timelines, and any potential challenges that may arise. Openness and responsiveness create trust and a better client experience.
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WE KEEP OUR PROMISESSome companies may offer extremely low prices initially, but be wary of such claims. Sometimes, these lowball offers can lead to subpar products and services, and they might even increase costs unexpectedly later on.
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QUALIFIED & LICENSED TECHNICIANSYour HVAC system deserves the expertise of trained specialists. Verify that the contractor you hire has a South Carolina Mechanical Contractors License, ensuring that your system is in capable hands.
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INSURANCE & PROTECTIONEnsure that the contractor you choose has appropriate insurance coverage. This safeguards you against any potential liabilities in case of injuries to their technicians or damage to your property during the project.
South Carolina’s humid subtropical climate makes reliable HVAC systems indispensable to your comfort. To avoid paying too much on energy bills, ensuring that the equipment operates efficiently matters too. When you need a tune-up, a timely repair or a new installation, call the professionals at Acute Heating & Cooling. From household heating systems to commercial refrigeration, we offer a complete set of HVAC services. Our partnerships with leading HVAC manufacturers, such as Trane and Amana, allows us to offer a broad range of energy-saving heating and cooling systems. Our certified service specialists repair all major makes and models of residential and commercial HVAC equipment. Our Comfort Club maintenance plan includes annual precision tune-ups for your heating and air conditioning systems. At Acute Heating & Cooling, we never forget that our ongoing success depends on your satisfaction. We go the extra mile to meet and exceed your expectations. For solutions to your comfort challenges, call us today. Still family-owned and operated, we offer flat-rate pricing, a high level of professionalism and quality workmanship. We’ll ensure that your Charleston, Summerville, Mount Pleasant, SC, and surrounding area home or business stays healthy and comfortable year-round.