Acute Heating & Cooling is a full-service HVAC company dedicated to providing our customers with exceptional service. Whether it’s steaming hot outside or icy cold, our quality products and services let you enjoy a comfortable indoor environment.
Thomas Edwards, company founder and a certified HVAC mechanical contractor, started Acute Heating & Cooling as a one-person operation. It was a humble beginning, but one that allowed Thomas to serve customers by his own set of high standards. His upright character, integrity, and technical know-how soon earned “Honest Thomas” a sterling reputation. Largely by word-of-mouth referrals, the company quickly grew into a successful business. Thanks to the dedication of Thomas and his partner Octavia Edwards, Acute Heating & Cooling continues to flourish today.
Maintaining our good standing in the communities we’re proud to serve is a top priority at Acute Heating & Cooling. It takes more than technical expertise to join our team. Each service technician we hire also understands the importance of quality service. We train our staff to provide you with accurate information and treat you with courtesy and respect. Our goal is to ensure that you’re 100-percent satisfied with everything we do. Our “Honest Thomas Approved” seal of quality is your guarantee that you’ll enjoy an amazing customer experience.
At Acute Heating & Cooling, we never forget that our ongoing success depends on your satisfaction. We go the extra mile to meet and exceed your expectations. For solutions to your comfort challenges, call us today. Still family-owned and operated, we offer flat-rate pricing, a high level of professionalism and quality workmanship. We’ll ensure that your Charleston, Summerville, Mount Pleasant, SC, and surrounding area home or business stays healthy and comfortable year round.
We understand it can be confusing when it comes to choosing a contractor to work on your heating and cooling system. Here are some signs and tips that will help you separate “the big talkers” from the contractor dedicated to providing a high level of professionalism and workmanship.
Poor Reviews: One or two bad reviews doesn’t mean the company is bad; however, a pattern of poor reviews is a big red flag you should heed.
If It Sounds Too Good: Some companies will low-ball a price to get in the door. Ultimately, you may be subject to low-quality products and workmanship. Often, they’ll also find reasons to charge more than initially promised.
Untrained Technicians: You want a knowledgeable technician working on your system. Make sure they are a licensed mechanical contractor.
Guarantees Are Gold: Make sure your contractor stands behind his work with a warranty.
Permits Are Required: If a new system is being installed, a building permit is required. Beware of a contractor telling you otherwise.
Insurance Protects You: A contractor should be properly insured to cover injuries to their technicians plus any property damages.