I had a top notch experience with Acute Heating and Cooling! From the Office Manager to the Technician I received courteous and professional treatment! It was such a refreshing change to have a knowledgeable and responsive team handing my air conditioning concerns! The technician was very thorough and actually took the time to educate me about what he was doing every step of the way! He went above and beyond to make sure I was well informed and satisfied with the work performed! I would highly recommend Acute to anyone!
Would give more than 5 stars if I could. The 5 star rating given by all the other reviews are completely genuine. I called Thomas to my house after Goose Creek Heating and Air had come over and told me what I already knew was wrong with my system and charged me $70 for that service charge only to bring a salesman to my house and talk to me while im in my attic dripping sweat from the AC being down with a smile on his face like he was about to make a sale. Then quoted me near $3000 and have the nerve to try to add on a brand new system saying it was required to fix the issue. Thomas came over and quickly confirmed what was wrong with my system. Took down some numbers and told me he would get back to me via text message with a quote. The quote came in for $1400 and then offered me a military discount on top of that. Offered 0% financing for the work and was able to do the work the next day. My AC works wonderfully now and I could not be any more appreciative of Thomas and the team at Acute. Acute may be a small business but it's website layout is top notch and the customer tracking is on point. Octavia, the operator, was very helpful and extremely pleasant to work and schedule with. I am thoroughly impressed with this company.
Very professional, clean, and great communication! Our AC went out on a holiday weekend and we were scheduled ASAP. Les came out to perform the initial assessment; he was very thorough and explained things in a way I could understand. Parts were ordered and several days later, Thomas came out to perform installation. Again, very professional and proficient staff. They cleaned up any mess and even covered their shoes when entering our home. Octavia answered every time I called; she was very helpful and had a pleasant demeanor. Highly recommend this company!
These guys are awesome - if I could give them 10 stars would. Better pricing than I've found anywhere else and extremely professional. Their response time is insane compared to their competition. They always answer their phone, can usually send someone out with 24 hours, and have fast turnaround on larger projects such as AC replacements or larger repairs. I've recommended them to neighbors and friends who all had the same impression when they were done. Do yourself a favor and call these guys if you need your heating/air system serviced or replaced. I will never use a different company again.
Thomas and his team at Acute did a great job to get our AC back up and running! Acute was contracted to us by our home warranty company in which they were fast to make the initial appointment where they quickly discovered the issue. We had to do some "dancing" with the home warranty company to get a part but Octavia from Acute was super helpful and kept an open line of communication to help us get things to where they need to be! Their team is super helpful and knowledgeable on AC systems and I would defiantly use their services again in the future!
Very professional and courteous. We appreciated how easy it was to schedule the appointment and how they kept us updated about when the technician was arriving. The technician was thorough with his inspection and clearly explained what the issue was with our unit. We appreciated them taking the time to ensure we understood the issue and what repairs were needed. We definitely will recommend to others.
Les came out and was wonderful. Didn't leave until everything was fixed and even had to work in the rain. Very knowledgeable and nice. I will definitely be recommending them to everyone!
Thomas and his trainee were very professional and provided expeditious service for my unit! He was at my house within an hour after I contacted my warranty company. All other contractors wanted me to wait for repairs up to three days; Mr. Thomas cared enough to make my family a priority and we are grateful. Even the admin assistant that contacted me to schedule the appointment was very pleasant and accommodating. Class act company!
Awesome Experience AGAIN!!! Thomas was extremely knowledgeable about what the issue was, what caused it and ways to prevent it...After identifying the issue, he resolved it in a timely manner and even stayed a little longer to ensure everything was working properly... I'd definitely recommend Thomas and Acute Heating and Cooling for all HVAC needs..Thanks again Thomas